General Shipping Information
We use standard UPS ground shipping on all orders shipped in the continental U.S. unless otherwise specified. However, UPS and carrier guidelines restrict us from delivering to P.O. boxes, APO, or FPO addresses. Please provide a physical street address for all shipments. Delivery time for standard UPS ground shipping is 7-10 days. All shipments require a signature, and all UPS shipments are insured. Shipping charges will be added to your invoice after checkout is complete and we have confirmed the total cost for shipping from the factory that your items are shipped from. If any other shipping method is selected other than standard UPS ground shipping within the continental U.S., it is the consumer's responsibility to pay additional shipping charges. We will send you notification of all shipping charges after your order has been completed.
There will be additional charges for Saturday deliveries. Saturday deliveries can be made only in the continental US and must meet the UPS Saturday delivery requirements. Saturday deliveries must be shipped UPS Red next day delivery. Products cannot be delivered on holidays.
Next Day and Second Day shipping apply only to the actual delivery time and are in addition to production time. For instance, if you select next day shipping for a 2 day rush order item, you should allow 2 days for the production of your merchandise and one day for shipping. Therefore, you should expect to receive your shipment in 3-4 days, depending on what time you gave final approval of your order.
We have several distribution centers throughout the U.S. that we ship products from. If you place an order for multiple items, they may ship from different facilities. As a result, you may receive your products in separate shipments and at different times.
When ordering multiple products you do have the option of choosing different methods of shipping for each item. If you would like different shipping methods for multiple items, please specify in the comments field at the end of the checkout process how you would like each item be shipped. We will notify you of shipping charges for each item after your order has been completed.
Damaged Freight
If you receive damaged products, we ask that you keep the items in the original packaging and contact our customer support department at support@inkspress.com or 1-866-INKSPRESS (1-866-465-7773) for instructions on how to return the products to us. Do not return the products to the address on the package. As stated previously, we ship merchandise from several distribution centers across the country, none of which handles returns. Customer support will provide you with the correct return address for your products. After we receive the damaged items, we will be happy to either replace them free of charge, or issue a refund for the cost of the actual items damaged. For example, if you receive a shipment of 500 mugs containing 5 broken mugs, we will ship you five new mugs or issue you a refund or credit your account the cost of 5 mugs. The cost of the products received in satisfactory condition are still the responsibility of the consumer.
Third Party Billing
If you would like to use your own carrier for shipping, you will need to provide the name of the
